Frequently Asked Questions
Everything you need to know about our premium artisanal food delivery.
How do you ensure the freshness of my order during shipping?
We use temperature-controlled packaging and insulated liners combined with high-grade gel packs to ensure your food stays at the optimal temperature from our kitchen to your doorstep.
What is the standard delivery timeframe?
Most orders are processed within 24 hours. Depending on your location, you can expect your delivery within 1-3 business days. We offer expedited shipping for time-sensitive perishable items.
Do you offer options for specific dietary requirements?
Yes, Shilla provides a variety of gluten-free, vegan, and organic options. You can use our website filters to browse products that meet your specific nutritional needs.
What is your return policy for food products?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is a quality issue, please contact us within 24 hours for a full refund or replacement.
Where are Shilla products sourced from?
We partner with local farmers and sustainable producers who adhere to the highest standards of food safety and ethical farming practices to bring you the best quality ingredients.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.