Returns & Exchanges

At Shilla, we prioritize the freshness and quality of our gourmet food products. Due to the perishable nature of our items, we offer a dedicated resolution process for any products that arrive damaged or do not meet our quality standards.

Return Process

• 1.
  Inspect Your Delivery

  Please examine your package immediately upon arrival to ensure all food items are in perfect condition and the temperature-controlled packaging is intact.

• 2.
  Contact Support Within 24 Hours

  If there is an issue with your order, email our support team within 24 hours of delivery with your order number and clear photos of the product and packaging.

• 3.
  Review Process

  Our quality assurance team will review your claim within 2 business days to verify the issue and determine if a replacement or credit is appropriate.

• 4.
  Resolution and Refund

  Once approved, we will immediately initiate a replacement shipment or issue a full refund to your original payment method, excluding shipping costs.